Cancellation and Refund

At Image Matrimony, we strive to provide the best matchmaking services. This policy outlines the terms and conditions for cancellations and refunds for our paid services.

1. Subscription Cancellation

Users can cancel their premium membership at any time through their account settings or by contacting customer support.

Cancellation of a subscription will stop automatic renewals, but the service will remain active until the end of the current billing cycle.

We do not provide partial refunds for unused subscription periods.

2. Refund Policy

We follow a No Refund Policy for our digital matchmaking services. However, refunds may be considered in the following cases:

a) Duplicate Payment

If a user is charged twice for the same service due to a technical error, a full refund for the duplicate charge will be processed.

b) Service Not Activated

If a premium service is not activated within the promised timeframe due to an error on our side, a refund request can be made.

c) Technical Issues

If a user experiences prolonged technical issues preventing access to the service and our support team is unable to resolve it, a refund may be considered on a case-by-case basis.

d) Unauthorized Transactions

If a transaction is found to be unauthorized or fraudulent, we will investigate and process a refund accordingly.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

If the user is not satisfied with the matchmaking results.

If a user voluntarily discontinues the service before the end of the subscription period.

If a user violates our Terms of Service and their account is suspended or terminated.

If the user fails to use the service within the subscription period.

4. Refund Request Process

To request a refund, users must:

1. Contact our customer support within 7 days of the transaction.

2. Provide transaction details, proof of payment, and a reason for the refund request.

3. Refund requests will be reviewed, and eligible refunds will be processed within 7-14 business days to the original payment method.

5. Contact Us

For cancellation or refund-related queries, reach out to:

Email: imagematrimony2025@gmail.com

Phone: 97868 86556

Address: No-19, Gamathipuram, Ambigai Street, Madurai - 625020.

By using Image Matrimony, you acknowledge and agree to this Cancellation & Refund Policy.